Legal
Refund policy
Last updated September 30, 2026
Unused plans
If an eSIM plan has not been installed or activated, you can request a full refund within 30 days of purchase.
Activated plans
If something went wrong after activation, contact support. We review these case by case.
How to request
Email hello@roamyglobal.com with your order number. Refunds go back to the original payment method.